How do I return an item?


Upon receiving your order, please review your packing slip carefully to ensure that you have received your entire order. If you do not receive items on your packing slip or your package was damaged during shipping, please contact Dotworkz Customer Service immediately at or call (866) 575-4689 for assistance.

Dotworkz Return Policy and Procedure

Products approved for return (RMA) will be inspected any non-conforming RMA items are subject to rejection and returned. Special order products such as custom painted units, pre wired solar kits, Batteries, and other are not eligible for return Dotworkz Systems reserves the right to charge a restocking fee to be determined by date of purchase, damage, or removal of warranty stickers etc.

NOTE: Resellers/ Distributors: All unsold Dotworkz products are not guaranteed eligibility for return.

Return Shipping

Dotworkz Systems is not responsible for any postage and handling charges. All shipping costs are non-refundable.

Return Procedure

If customer has purchased product through a Distributor or Reseller, the customer should contact that Distributor or Reseller directly by email to request a RMA number in order to make sure their return is handled properly. Distributors/Resellers should alert their customers to this policy for returns.

Defective Return Procedure

All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. If products are defected by customer error due to improper installation etc. returns will be reviewed case by case.

Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return.

Inspection Criteria

  • Products must be in the original manufacturers packaging, and shipped securely
  • Products must be complete with any standard certification labels (UL listing, capacity, brand name, UPC Code, originally placed and not tampered with.
  • Product serial number, or any similar identification numbers, must match the serial number on the package or invoice
  • Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals.
  • Products so labeled with a security seal, must have the seal intact and not tampered with.

All made- to –order/ custom orders are non-returnable. Other non-returnable products include, but not limited to; lenses, shields, solar kits, and custom NVRs. Please contact our sales manager for further information or contact Dotworkz Support at

Important Note

In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied, the product(s) will be deemed not eligible for return and will be returned to you. Dotworkz Systems will not be responsible for any shipping or handling cost of those products.