How do I return an item?
Upon receiving your order, please review your packing slip carefully to ensure that you have received your entire order. If you did not receive items on your packing slip or your package was damaged during shipping, please contact Dotworkz Customer Service immediately at firstname.lastname@example.org or call (866) 575-4689 for assistance.
Return Material Authorization (RMA) Process
If Dotworkz Tech Support is needed or additional parts are required prior to requesting a RMA, please contact Jay Hilton (Product manager & Solution Engineer) at (619) 270-8409 or email him at email@example.com.
NOTE: Resellers/Distributors: All unsold Dotworkz products are not guaranteed eligibility for return and RMA are treated case by case.
Restocking Fee: Please note there is will be a 20% restocking fee for all returns and exchanges.
Please submit the following information to firstname.lastname@example.org alias.
In the subject header please title the email “RMA Request for (original PO#)”.
When requesting a RMA, please provide the following information in the body of the email:
The Product is to be in the original packaging and shipped securely. Packages that are not securely packaged may be damaged in transit.
RMA number must be clearly visible.
Dotworkz Systems is not responsible for any postage and handling charges. All shipping costs are non-refundable.
NOTE: All made- to –order/ custom orders are non-returnable. Other non-returnable products include, but are not limited to; lenses, shields, solar kits, and custom NVRs. Please contact Dotworkz Support at Support@Dotworkz.comif you need further information.
In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied, the product(s) will be deemed not eligible for return and will be returned to you. Dotworkz Systems will not be responsible for any shipping or handling cost of those products.
- D Series
- XERO NVR's
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